Pre-contractual information form

This form is provided to the Customer before a distance contract is concluded and before payment is made, in accordance with Law No. 6502 on Consumer Protection and Article 5 of the Regulation on Distance Contracts (the “Regulation”). The Customer cannot pay without confirming on the payment page that they have read this form and the distance sales contract. The order summary shown on the payment page (name of the product or service, quantity, total price including taxes) forms an integral part of this form.

1. Seller

The seller is Alican Turan, a natural person trading as a sole proprietorship under the trade name canturan.dev (the “Seller”). Tax office and tax number: Beylikdüzü Vergi Dairesi / 8681081640. Address: Mehmet Akif Ersoy Mah. 2135. Sokak No: 14/5, Esenyurt / İstanbul. Phone: +90 545 448 19 34. Email: info@canturan.dev.

2. Main characteristics of the products and services sold

2.1 Ready-made software products

We sell usage licences and installation files (installation package, licence key and installation notes) for the ready-made software in the Products catalogue on the Site. The features, system requirements, licence scope and update and support period of each product are shown on its product page. The licence is a non-exclusive, non-transferable right of use for one organisation and one installation. Source code is not included in the sale.

2.2 Optional installation service

If the Customer ticks the “Have us install it” option when ordering, the Seller installs the software on the server or hosting environment provided by the Customer and hands it over in working order. The price of the installation service is TRY 2,500 (VAT included) and is shown separately in the order summary. Installation is completed within 3 business days of the payment being approved; if the Customer provides the necessary access late, the period is extended by the delay.

2.3 Fixed-price annual services

• Domain renewal: extension by 12 months of the registration term of the existing domain you specify when ordering; TRY 1,000 per year (VAT included).
• Hosting: 12 months of hosting, SSL certificate included, on server infrastructure managed by the seller, for the domain you specify; TRY 2,500 per year (VAT included).

These services are bought on the payment page in the same way as products; the domain name is entered at checkout. The term of the service is 12 months from activation and is not renewed automatically.

2.4 Project-specific services

The scope, stages, delivery timeline and price of project-specific services such as web design and development, e-commerce, custom software, SEO and maintenance are set out in the written quote sent to the Customer. The price of these services is collected through a payment link created specifically for the Customer with the amount and description agreed in the quote, signed by the Seller and valid for a limited time; the amount and description in the link cannot be altered by the Customer or third parties.

3. Price, taxes and additional costs

• All prices are shown in Turkish lira (TRY), VAT included, on the product page and in the order summary on the payment page. The amount charged to your card is the total shown in the order summary.
• As products and services are delivered electronically, there are no shipping or delivery costs. The Seller does not charge any fee, tax or cost not shown in the order summary.
• If the bank that issued your card applies an instalment surcharge, it is shown together with the total amount before payment.
• Prices on the product page are valid until they are updated; the amount in a personal payment link is valid for the period of validity of the link.

4. Payment

• Payment is made by credit or debit card, in a single payment or in the instalments offered by your bank.
• Card details are entered only on the 3D Secure payment page of the bank (Garanti BBVA) or payment institution (iyzico) taking the payment and are authenticated by the bank that issued your card.
• The card number, expiry date and security code do not reach the Seller; the Seller does not see, record or store card data. Details are set out in the privacy and security policy.
• To pay, you log in with a free member account (membership agreement).

5. Delivery

• Ready-made software products: as soon as the payment is approved by the bank, the licence key and installation files are delivered instantly and electronically in the “My products” section of the Customer’s My account page, and delivery is confirmed by email. In the event of a technical problem the files are sent to the Customer’s email address within 1 business day at the latest.
• Installation service: completed within 3 business days of the payment being approved.
• Domain renewal and hosting: the order is processed within 1 business day of the payment being approved, and activation is confirmed by email.
• Project-specific services: performed electronically according to the timeline in the quote, through the preview, approval, go-live and handover stages.
• There is no physical delivery. The delivery process is described in detail in the cancellation, return and exchange policy.

6. Right of withdrawal

• As a rule, the Consumer may withdraw from the contract within 14 days without giving any reason and without paying any penalty.
• Ready-made software products (digital content): licences and installation files are intangible goods delivered instantly in electronic form. By ticking a separate checkbox on the payment page, the Consumer expressly consents to immediate delivery and acknowledges losing the right of withdrawal upon delivery. Therefore, under Art. 15(1)(ğ) of the Regulation, the right of withdrawal cannot be exercised for delivered licences and files. Payment cannot be completed without this consent.
• Installation service: if installation has not yet started, the Consumer may withdraw from the installation service within 14 days of the contract being concluded, and the installation price is refunded without deduction. If installation has started within the withdrawal period with the Consumer’s consent, the right of withdrawal ends under Art. 15(1)(h) of the Regulation.
• Domain renewal and hosting: by ticking a checkbox on the payment page, the Consumer expressly consents to the order being processed immediately. Because a domain renewal cannot be reversed once processed at the registry, the right of withdrawal ends when performance begins (Art. 15(1)(h) of the Regulation). Before performance begins, the order can be cancelled and the full price is refunded.
• Project-specific services: the withdrawal period starts on the day the contract is concluded. The Seller does not start work during the withdrawal period without the Consumer’s express consent. The right of withdrawal cannot be exercised for services whose performance has begun with the Consumer’s consent (Art. 15(1)(h)) or for designs and software prepared specifically for the Consumer (Art. 15(1)(b)); even then, the Customer may terminate the contract and the price of unfinished work is refunded.
• Notice of withdrawal: given within the period by email to info@canturan.dev or in writing to Mehmet Akif Ersoy Mah. 2135. Sokak No: 14/5, Esenyurt / İstanbul; the model form annexed to the distance sales contract may be used. The price is refunded to the card used for payment, free of charge and in a single transaction, within 14 days at the latest of the notice reaching the Seller.
• Cases in which there is no right of withdrawal do not affect your statutory rights in respect of defective or undelivered products. A corrupt or incomplete product is re-delivered; if that is not possible, the full price is refunded.

7. Complaints and dispute resolution

• Complaints and requests may be sent to info@canturan.dev, by phone to +90 545 448 19 34 or by post to Mehmet Akif Ersoy Mah. 2135. Sokak No: 14/5, Esenyurt / İstanbul. The Seller replies within 1 business day.
• Within the monetary limits announced each year by the Ministry of Trade, the Consumer may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at their place of residence or where the consumer transaction took place; for disputes above these limits, to the Consumer Court (Tüketici Mahkemesi). Applications to the arbitration committee can also be made via e-Devlet through the Consumer Information System (TÜBİS).

8. Other information

• The language of the contract is Turkish. This form and the distance sales contract are sent to the Customer’s email address after the contract is concluded; the Seller keeps these records for the period prescribed by law.
• If the Customer is a merchant or buys for commercial or professional purposes, the provisions on consumers, including the right of withdrawal, do not apply.
• Cancellation, return and exchange procedures are set out in the cancellation, return and exchange policy, and the processing of personal data in the KVKK data protection notice.